FAQ's
1. Which currency are the prices displayed in?
- All prices on our store is displayed in AUD.
2. Which payment methods are accepted?
- We accept credit card payments.
3. What are your shipping options and how long does it take?
- Please refer to our shipping information page here
4. Do I get a receipt for my order?
- You will be sent a receipt for your order by email after payment is made.
5. How do i know if my order has been shipped?
- Once your order has been shipped we will send you a confirmation email containing your tracking number and details on how you can track your order so you know exactly where your order is until it arrives.
6. How can I track my order?
- Once your order has been shipped we will send you a confirmation email containing your tracking number and details on how you can track your order so you know exactly where your order is until it arrives.
7. I haven't received my order yet! Is it lost?
- If you have any concerns about your order, please contact our support team and they will be glad to assist you.
- You can contact our support team here
8. I have a large order, is there a cheaper shipping option?
- If you have a large order, please contact us before ordering and we will try to source alternative shipping options that may be cheaper.
9. Can I organise my own shipping?
- Yes we are happy for you to organise your own shipping. Please contact us before ordering so we can remove the shipping fee for you.
- Please refer to our refund policy page here
11. Can I order online and pick up in store?
- Yes we have a click and collect service where you can order online and pick up in one of our locations of your choice.
12. Can I buy in bulk or wholesale?
- Yes, please contact us with your order and we will give you competitive wholesale pricing.