FAQ's
1. Which currency are the prices displayed in?
- All prices on our store is displayed in AUD.
2. Which payment methods are accepted?
- We accept credit card payments.
3. What are your shipping options and how long does it take?
- Please refer to our shipping information page here
4. Do I get a receipt for my order?
- You will be sent a receipt for your order by email after payment is made.
5. How do i know if my order has been shipped?
- Once your order has been shipped we will send you a confirmation email containing your tracking number and details on how you can track your order so you know exactly where your order is until it arrives.
6. How can I track my order?
- Once your order has been shipped we will send you a confirmation email containing your tracking number and details on how you can track your order so you know exactly where your order is until it arrives.
7. I haven't received my order yet! Is it lost?
- If you have any concerns about your order, please contact our support team and they will be glad to assist you.
- You can contact our support team here
8. I have a large order, is there a cheaper shipping option?
- If you have a large order, please contact us before ordering and we will try to source alternative shipping options that may be cheaper.
9. Can I organise my own shipping?
- Yes we are happy for you to organise your own shipping. Please contact us before ordering so we can remove the shipping fee for you.
10. What is your refund policy?
- Please refer to our refund policy page here
11. Can I order online and pick up in store?
- Yes we have a click and collect service where you can order online and pick up in one of our locations of your choice.
12. Can I buy in bulk or wholesale?
- Yes, please contact us with your order and we will give you competitive wholesale pricing.